How to Order

Ordering with Equip Direct is a simple 3-step process:

Step_1_big

Browse...

...through our Product Range.

Step_2_big

Request...

...a catalogue.

Step_3_big

Order...

...by Phone**, E-mail or Fax.

**All Orders must be confirmed by fax, e-mail, or post.

Please Note:

When placing your orders, a product code is absolutely necessary for the correct order to be placed.



Terms & Conditions:

Pricing

All prices quoted are exclusive of VAT and in UK pounds sterling. If there are any errors in the pricing of items on the web site you shall be contacted before processing of any order it may concern.

Payment

We accept most major credit cards and debit cards or by sending a cheque or postal order for the amount to Equip Direct Ltd. Goods will be sent when cheques have cleared, please allow 7 seven working days from the sending of a cheque before receiving goods.

Cancellations, Returns and Refunds

If change your mind within 7 days of receipt of goods, we will give a full refund as long as they are returned in resalable, unused and original packaging. Refunds will be made with same method of purchase. Your statutory rights are not affected.

Exchanging orders

We will gladly exchange any items purchased as long as the item is unused, resalable and in the original packing. Please be aware that there is a standard delivery charge of £6.00 for sending out exchanged items.

Delivery policy

Currently we are offering free delivery on all orders over £100.00 with a small order charge of £8.25 for orders under this amount. Please be aware that this offer is available to MAINLAND UK ONLY. Any orders placed outside of mainland UK will be contacted with delivery price (dependent on weight, size, etc) before order is dispatched. Orders under 1kg will be sent by Royal Mail, items over 1kg are sent by our couriers which enables us to track your order from the day it is sent out. Please contact us with any specific delivery instructions, if no-one is able to sign for delivery. Should your order be delayed more than 3 days, please inform us immediately. A delay of more than 15 days is considered lost. During periods leading up to holidays please add an additional day to the above.

Complaints

If you have any complaints then feel free to contact us in the following ways:-

Freephone Customer Services on 0800 1357933.

E-mail info@equip-direct.co.uk

We aim to resolve any complaints within a week of receiving them.